Terms of Service

The Ai Viral service, website and dashboard are operated by Ai Viral Sweden AB, a limited liability company registered in Sweden with company registration number 559433-0952 ("Ai Viral", "we", "us", "our"). You can reach us at support@aiviral.com.

"You" means the person or the legal entity that creates an account or activates a budget. If you accept these terms on behalf of a company, you confirm that you are authorised to bind that company, and "you" means both you and that company.

By creating an account, saving a payment card, activating a campaign or otherwise using the service, you accept these Terms of Service and our Privacy Policy, which is incorporated into this agreement by reference. If you do not accept them, you must not use the service.

These terms apply to the exclusion of any purchase order, vendor terms, supplier code or other document you send us. Any such document has no effect on this agreement unless we sign a separate written agreement that expressly overrides these terms.

Ai Viral analyses a website you control and then plans and performs promotional work for it. That work may include comments and replies on social platforms and communities, newsletter pitches, submissions to relevant online directories, cold email outreach, and the setup, optimisation and monitoring of paid advertising. The mix of channels is determined by us and may change at any time.

The service is a distribution and execution service. Work is planned with AI assistance and carried out partly or wholly by our team using our own judgement, tooling, accounts and processes. We decide how, where and when each action is performed, and we may substitute one channel or action type for another of comparable value.

We provide the service on a business-to-business basis to founders, companies and other professional users who promote their own products. The service is not intended for private consumer use.

You must be at least 18 years old and legally able to enter into a binding contract. You must provide accurate, current and complete information, and keep it up to date.

You are responsible for all activity that occurs under your account, including activity by employees, contractors or anyone you give access to. Keep your credentials confidential and tell us immediately if you suspect unauthorised access. We are not liable for losses caused by your failure to secure your account.

You confirm that you own or are authorised to promote the website, product, brand, trademarks and content you submit to us, and that promoting them does not infringe anyone's rights or breach any law or contract.

You choose a daily budget between $1 and $1,000 per day. Your budget is what you pay for a day on which we delivered work. Each dollar of daily budget buys, on average, one to three actions per day. The exact number, type, channel, timing and content of actions within that range is determined by us at our sole discretion and will vary from day to day.

Action counts, examples, screenshots, demo dashboards and any ranges shown on our website or in the product are illustrative estimates only. They are not commitments, minimum volumes, service levels or guarantees.

You can change or pause your budget at any time from your dashboard. Changes take effect for future days only and never retroactively. See how the model works.

Payments are processed by our payment provider. When you add a card you authorise us and our payment provider to store that card and to charge it automatically, without further approval from you, for all amounts due under this agreement. You must be authorised to use the card you save.

Billing runs in arrears. After a day on which work was delivered, we charge your daily budget for that day to your saved card. There is no upfront payment, no prepaid balance and no minimum commitment, and there is equally no guaranteed spend cap other than the daily budget you set multiplied by the number of days your campaign is active.

All amounts are stated in US dollars and are exclusive of VAT and any other taxes, duties or levies, which you must pay in addition where applicable. Where reverse charge or a similar mechanism applies, you are responsible for accounting for the tax. You are also responsible for any currency conversion costs, card fees or bank charges applied by your own provider.

If a charge fails, is reversed, is disputed without merit, or is charged back, we may pause or terminate your campaign and account immediately, retry the charge, and recover the outstanding amount together with interest under the Swedish Interest Act (räntelagen) and reasonable costs of collection, including debt collection and legal fees.

You must review your charges and raise any billing question within thirty (30) days of the charge. After that period the charge is treated as accepted and final.

All payments are final and non-refundable. Because the service is delivered continuously and consumed on the day it is performed, we do not provide refunds, credits, pro-rata repayments or set-offs for any reason, including: results you consider disappointing; actions you dislike, disagree with or would have written differently; a platform removing, moderating, rate-limiting or rejecting submitted content; you forgetting to pause your budget; you no longer wanting the service; changes to your product, launch plans or company; or your failure to log in and review the dashboard.

Where you are a consumer and a statutory right of withdrawal would otherwise apply, you expressly request that we begin performance immediately upon activation of your budget and acknowledge that you lose any right of withdrawal once performance has begun. Nothing in this section limits rights that cannot be limited under mandatory law.

As a goodwill measure only, and entirely at our discretion, we may issue service credit where a technical fault on our side prevented delivery of a day's work. Any such credit is discretionary, non-cash, non-transferable, expires with your account and does not create a precedent or an entitlement.

This agreement starts when you create an account and continues until terminated. There is no fixed term. You may pause your budget or close your account at any time from your dashboard; you remain liable for all amounts accrued up to and including the day of pausing or closure.

We may suspend, limit or terminate your access, in whole or in part, with immediate effect and without liability, if you breach these terms, if a payment fails or is disputed, if your use exposes us to legal, reputational, platform-policy or security risk, or if we discontinue the service or a channel. We may also terminate for convenience with reasonable notice.

Sections concerning payment, no refunds, intellectual property, disclaimers, limitation of liability, indemnity, confidentiality and governing law survive termination.

You must not use Ai Viral, directly or indirectly, to promote:

• illegal products, services or activity in any relevant jurisdiction;
• adult content, escort services, or sexually explicit material;
• gambling, binary options, high-risk financial schemes, crypto token sales, pyramid or matrix schemes, or get-rich-quick offers;
• weapons, drugs, controlled substances, tobacco, vapes, prescription pharmaceuticals or counterfeit goods;
• malware, spyware, hacking tools, credential harvesting, scraping services in breach of third-party terms, or fraud of any kind;
• hate speech, harassment, discrimination, violent extremism, or content targeting protected groups;
• medical, legal, financial or health claims you cannot substantiate;
• anything that infringes a third party's intellectual property, privacy, publicity or contractual rights.

You must not resell, sublicense, white-label or provide the service to third parties, use it for a website or brand you do not control, reverse engineer or copy the service, interfere with its operation, circumvent usage or security limits, scrape the dashboard, or use it to build a competing product or dataset.

We may review, refuse, edit or remove any request, target website or content at our sole discretion, and may decline channels or actions we consider inappropriate, ineffective or non-compliant. Refusing work on these grounds does not entitle you to a refund.

Actions are performed on platforms, networks, communities, directories and ad systems operated by third parties, each with its own terms, policies, moderation practices, rate limits and pricing. We are not affiliated with, endorsed by, or acting as an agent of those platforms.

We do not control and are not responsible for a platform removing, hiding, flagging, downranking or refusing content, suspending or banning an account, changing its rules or fees, experiencing outages, or altering how content is distributed. Such events are a normal part of online distribution, do not constitute a defect in the service, and do not entitle you to a refund or credit.

Where advertising or paid placement is involved, media costs, auction dynamics, approval decisions and delivery are ultimately governed by the relevant ad network.

Ai Viral increases distribution and activity. We do not guarantee, and nothing on our website, in our marketing, in the dashboard or in any communication constitutes a guarantee of, any specific outcome — including traffic, impressions, clicks, rankings, mentions, followers, signups, trials, leads, revenue, funding, press coverage or virality.

Marketing outcomes depend on factors outside our control, including your product, pricing, positioning, website quality, market timing, competition and platform behaviour. Any figures, case studies, examples or projections are illustrative and must not be relied on as a prediction of your results.

You are responsible for your product and for the legality of promoting it, including compliance with advertising, marketing, consumer protection, competition, data protection and electronic communications law in every market where you accept customers.

Where outreach involves email or direct messaging, you confirm that promoting your product in this way is lawful for your business and market, and that you will honour opt-outs and respond to recipient requests you receive. You are responsible for the claims made about your own product and for substantiating them.

You must review the actions shown in your dashboard and tell us promptly if anything is inaccurate or should not be repeated. Failure to review does not shift responsibility to us.

You retain ownership of your website, product, brand, trademarks and the materials you provide. You grant us a worldwide, royalty-free, non-exclusive, sublicensable licence to use, host, reproduce, adapt, translate, excerpt, display and distribute those materials for the purpose of analysing your site, performing the service and operating, securing and improving Ai Viral.

We own and retain all rights in the Ai Viral platform, software, dashboards, models, prompts, workflows, playbooks, methodologies, templates, branding and documentation, and in all improvements to them. Nothing in this agreement transfers any of those rights to you.

Marketing copy generated specifically for your campaigns may be reused by you for your own marketing. We may retain and use aggregated, anonymised and de-identified data and learnings derived from the service to operate, benchmark and improve it, provided this does not identify you.

You grant us permission to reference your name, logo and public product information as a customer in our marketing. You may withdraw this permission at any time by emailing us.

Each party will keep the other's non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law or to advisers and service providers bound by similar obligations. This does not restrict our use of information that is public, independently developed, or received from a third party without restriction.

The service is provided on an "as is" and "as available" basis. We do not commit to any uptime, response time, delivery window or service level, and we may perform maintenance, change, restrict or discontinue features, channels or the service itself at any time.

Features labelled beta, preview or experimental may be unstable or withdrawn without notice and are provided without any warranty whatsoever.

To the maximum extent permitted by law, we disclaim all warranties, conditions and representations, whether express, implied or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation. AI-assisted output may be incomplete or inaccurate and must be reviewed by you before you rely on it.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, reputation, business opportunity, anticipated savings or data, however caused and on any theory of liability.

Our total aggregate liability arising out of or in connection with this agreement and the service, whether in contract, tort (including negligence), statute or otherwise, is limited to the total amounts you actually paid us for the service in the three (3) months immediately before the event giving rise to the claim.

Any claim must be brought within twelve (12) months of the event giving rise to it, after which it is time-barred. Nothing in this agreement excludes liability that cannot be excluded under mandatory Swedish law, including liability for intent or gross negligence.

You will defend, indemnify and hold harmless Ai Viral Sweden AB, its directors, employees, contractors and partners from and against any claim, demand, investigation, fine, loss, damage, liability, cost or expense (including reasonable legal fees) arising out of or relating to your product or website, the materials or instructions you provide, your breach of these terms or of any law or platform policy, or any third-party claim that promotion of your product infringed their rights.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including platform outages, API or policy changes, account suspensions imposed by third parties, payment provider failures, internet or hosting failures, cyber attacks, changes in law, labour disputes, war, epidemic or natural disaster.

We may update these terms from time to time. The current version is always published on this page with an updated date. Material changes take effect for existing customers when we publish them or, where required by law, after reasonable notice. Continued use of the service after a change constitutes acceptance of the updated terms. If you do not accept a change, your remedy is to stop using the service and close your account.

You may not assign or transfer this agreement without our written consent. We may assign it, in whole or in part, to an affiliate or in connection with a merger, reorganisation, financing or sale of assets.

This agreement, together with the Privacy Policy, is the entire agreement between the parties regarding the service and supersedes all prior discussions, proposals and representations. If a provision is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in full force. Our failure to enforce a right is not a waiver of it. Nothing in this agreement creates a partnership, agency, employment or joint venture relationship.

This agreement is governed by the substantive laws of Sweden, without regard to conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods.

Disputes will be resolved by the Swedish courts, with the District Court of Stockholm (Stockholms tingsrätt) as the court of first instance, unless mandatory law grants you the right to bring proceedings elsewhere. Before starting proceedings, each party will attempt in good faith to resolve the matter by contacting the other in writing.

Ai Viral Sweden AB, company registration number 559433-0952, Sweden. Questions about these terms: support@aiviral.com.